Ongoing Support & Maintenance
We consider ourselves a technology partner, a liaison between your traditional internal staff and your new age digital customers. Each project taken on is treated as if it was one of ours. We nourish it every step of the way and enjoy watching it grow. An important aspect of satisfying your customers demand of knowledge is having a constantly updated and evolving website.
With our
monthly maintenance agreements
you are able to schedule
frequent updates and changes to
your site all at a low prefixed
cost without any surprises in
budgeting. All of our projects
include a monthly support plan
to ensure accuracy and
consistency.With only so much time in
the day, First Digital helps
you better manage your
online presence so that you
can concentrate on what's
most important - running
your business!
With changing business scenarios and the ever evolving IT field, the need to maintain IT applications becomes more and more crucial. First Digital offers application maintenance and ongoing support services for all of your application maintenance needs.
Let First Digital take the
Wheel:
What's under the hood of the
car is just as, if not more
important than the body and
the detailing. The same
thing applies to your
website and applications.
Your website needs to work
as well as it looks.
And with out ongoing support
& maintenance plans, we give
you the option of leaving
the mechanics to us. First
Digital has a delineated and
cultivated application
maintenance process which
allows for the effective
capture, reporting and
resolution of your
maintenance requests. Our
process involves expertly
dividing work
responsibilities based off
the urgency of the requests.
Our Business Process
Our application maintenance
process encompasses the
industry's best practices
and helps organizations
sustain, optimize and boost
applications to meet growing
expectations of business
growth and the changing
needs of customers.
First Digital's processes
include building simplified
cross-referenced models that
document application
features, and mapping
business processes to
application portfolios,
ensuring high levels of
business-application
understanding.
There is never enough time
in the day to get things
done, so let us worry about
your web site maintenance
for you.
- Frequent Content Updates
- New Feature Implementation
- Technical Support
- Troubleshooting
- Ease of Budgeting
First Digital's
dedicated Customer Support
Team consists of
knowledgeable customer
service oriented
professionals who understand
the needs and requirements
of our clients. Our clients
are offered multiple methods
of communication and support
options such as email,
online chats, fax, phone and
mail. On top of this, you
will work with your
dedicated account manager
who is always accessible for
any complicated support
needs. As a fundamental part
of our committed service, we
provide ongoing support and
maintenance to all our
clients.
Our
application maintenance
services include:
- Ongoing maintenance and
support services
- Code
analysis
- Design and
architecture updates
- Upgrades and patches
- Service Level Agreements
based support services
- Support & maintenance of application systems
What First Digital Can Do For You
Our maintenance service normally begins with corrective maintenance as well as evolving to adaptive, preventive, and perfective maintenance. Invest in peace of mind with First Digital's proven approach for application maintenance, which includes technical, functional, and ongoing application support and enhancements.
First Digital has provided clients benefits such as:
- A significant reduction
of maintenance costs
- Lowered risks and increased
predictability as well as
resolution of issues
- A
timely release of programs
and enhancements
- Improved
management of knowledge with
tool based reverse
engineering
- Full
portfolio optimization
- Cost variability for
recurrent business
transactions
- Ongoing calibration with industry trends
At First Digital we believe in building long-term customer relationships and not just a one-time service engagement. Our business model is focused as strongly on repeat business from existing clients as it is on new customer acquisition. We understand the value of customer service as well as the importance of staying current with your technology.
From setting up a support organization, identifying the appropriate applications for outsourcing to optimize your application portfolio, First Digital's services can add value to your support and maintenance efforts. Rest assured that whatever your particular issue may be, First Digital is here to support you and to deliver a solution with minimum fuss.