Technical Writing & Documentation Services
Clients can either give us the writing and documentation projects (for us to execute the projects on their behalf) or they can simply request us to connect them with our technical writers. In the later case, they get to work with the technical writers directly and build a business relationship with the writers themselves so they can use them for future writing projects. Several categories of clients are likely to find our help in the area of writing and document useful.Software Development Companies
We all know that one of the most challenging aspects of software development is the documentation aspect (which involves lots of technical writing). The software developers naturally prefer coding to writing text - and that is quite understandable. The challenge is, of course, in the fact that the people who get to use the software are different from the people who develop it.
For the benefit of the people who are to use the software, it has to be documented: with the documentation focusing on things like the features of the software and how the code behind it works. Rather than force your coders to do the documentation and risking the possibility of getting poor quality documentation, we can help you with that part of software development.
We have technical writers who actually enjoy doing this sort of writing (which would tend to drive your coders crazy). Since our technical writers enjoy their work, the quality of the work they do tends to be higher than the writing produced from a software developer who doesn't enjoy doing technical writing. It helps too that our technical writers are specialists in this sort of work: meaning that the quality of documentation we will get done for you is higher for this reason as well.
This is important because even if you were to get your coders to do the writing and documentation work, chances are that they still won't get it done to a high standard (because technical writing is not their specialty). FIrst Digital has technical writers that have been writing for years and have proven themselves to produce high quality work.
Manufacturing Companies
These companies often have to document their manufacturing processes for the benefit of their operational staff and for the benefit of the standardization authorities. Getting this sort of documentation done requires people who are well versed in technical writing. We can connect manufacturers with the technical writers, to get their process and product documentation work done efficiently and to a high standard.
Service Provision Companies
These companies often end up having to document their service provision processes (for the benefit of their staff, as part of their work system development processes). They also have to document the actual services for the benefit of their clients, so that the clients can understand the ‘features' of the services.
Now this sort of documentation is not as easy as it sounds. To get it properly done, you need the help of a good technical writer. We can connect with the right writers and we take responsibility for ensuring that the documentation work is actually done to a satisfactory level.
Government Agencies and Departments
These often have to come up with extensive write-ups and documents regarding their services and their service provision processes. Traditionally, this sort of writing work was done by the people involved in the service provision.
But it has come to be observed that though such people may be good in the actual service provision, they are not usually so good at writing about what they do. The writing is best left to people who actually know how to document things: the technical writers. We hook up government departments with technical writers for this sort of work.
How it Works
Ultimately, we help our clients get the writing and documentation work done to a high standard, by hooking them up (directly or indirectly) with technical writers, who have this as their specialty. We also help our clients save the considerable amount of time and money they'd otherwise have to spend if they were to make attempts at recruiting technical writers directly for short-term projects.